Terms of Service

ReLUnit (“ReLUnit”, “we”, “us”, “our”) is a service run by Prabhat Kumar Karn, an individual based in the United Arab Emirates.

• Website: relunit.com
• Email: hello@relunit.com

We are not a company at this time. If we form a company later, we will update these Terms and tell you.

Our service is for businesses only. It is not for consumers who buy for personal use.

You can use the service only if:

• you own or manage the Shopify store you enter, or the owner has allowed you to act for the store;
• you are at least 18 years old and can make a legal contract; and
• you use the service for your business.

At checkout you must tick “I own or manage this store”. By ticking it, you confirm that this is true. If you use the service for a company, you confirm that you can accept these Terms for that company. “You” then means you and that company.

ReLUnit helps Shopify store owners improve their product content. The service includes:

• Store check (audit). We read the public product data of your store (all public products) and some public pages of your store. Then we list the issues we find.
• AI-optimized product content. For each product we work on, we write a product title, a product description, a product type, tags, a Google search title and a Google search description. If the product has no category, we add one. If the category is too general, we make it more precise.
• Accuracy check. Every product we optimize goes through an accuracy check. A second AI model checks the new text against your product data.
• Files to upload. You get one zip file. It holds CSV files to import into Shopify, Excel sheets with the issues we found, and a README file with simple steps. You upload the files to Shopify yourself.
• “Unverified” file. If our AI could not double-check a product, that product goes into a separate “unverified” file. In Excel, these products are marked in red. You must check them before you upload them.
• Google Shopping file. The Growth and Scale plans also include a Google Shopping file.

You can get a Free Report once every 7 days for each store, whatever email address you use. To get it, you enter your email address and confirm it with the link we send you.

The Free Report includes:

• optimized content for 10 products; and
• an issues sheet for up to 200 products.

Your first Free Report has 10 new products. In later Free Reports, some of the 10 products (usually 6) can be products we already optimized for you before, and the rest are new. If your store has fewer products, you get fewer.

Products that we optimized in a Free Report count as done. Paid plans then pick other products.

We may change or stop the Free Report at any time. We may refuse a Free Report if we think someone is misusing it.

All paid plans are monthly subscriptions. Prices are in US dollars and do not include tax. Tax is added at checkout (see section 7).

Not every plan may be on sale at all times. The plans you can buy are shown on our pricing page. For Enterprise, book a call with us. Enterprise terms are agreed in writing.

Each store can have only one paid plan at a time.

More details:

• Unverified products count. A product in the “unverified” file counts toward your monthly number.
• Products we could not optimize. Sometimes our AI fails on a product. Then that product is not in your file. We can try it again in a later month.
• Products you did not upload. If we optimized a product before, but your store still shows the old text, we can send our earlier text again in your file. This is free and does not count toward your monthly number.
• Nothing to fix. If no product in your store has issues that we can fix, you still get that month’s report (the issues and details sheets), but no new product content.
• No carry-over. Unused products do not carry over to the next month.

Our payments are handled by Dodo Payments. Dodo Payments is the Merchant of Record for your purchase. This means:

• Dodo Payments is the seller on record. It sells the subscription to you as an authorized reseller of our service.
• Dodo Payments takes your payment, sends your receipts and invoices, and handles tax.
• Dodo Payments’ Buyer Terms also apply to your payment: dodopayments.com/legal/buyer-terms. If these Terms and Dodo Payments’ Buyer Terms say different things about payment, billing, tax or refunds, Dodo Payments’ Buyer Terms apply to those topics.
• The charge on your card or bank statement may show "Dodo Payments", not "ReLUnit".
• We never see or store your full card number.

We still provide the service. Questions about the service go to us at hello@relunit.com.

Prices on our website do not include tax. Dodo Payments adds the right sales tax, VAT or GST at checkout, based on your location and your business details. Dodo Payments collects this tax and pays it to the tax authorities. You see the total before you pay.

Sometimes your store has more products with issues than your plan includes in a month. Then we also optimize extra products, up to a limit:

• The extra price and the limit are shown to you before you subscribe.
• You never get more extra products in one month than your plan's own monthly number. Products above the limit wait for the next month.
• We charge only for extra products that are in your file.
• Extras are charged with your next monthly payment, through Dodo Payments, plus tax.

Your subscription renews automatically every month. Dodo Payments charges your payment method each month until you cancel.

If a payment fails:

• your plan is put on hold;
• we do not check your store or make new files until a payment succeeds; and
• we email you a link where you can update your card.

We may change our prices. We will tell you by email at least 30 days before a new price applies to you. If you do not agree, you can cancel before the new price starts.

You can cancel at any time with the “Cancel Subscription” form on our website. The full steps are on our Refund and Cancellation Policy page.

In short:

• Your cancel takes effect at the end of the month you already paid for.
• After that, you are not charged again.
• You keep that month's files.
• To be safe, cancel at least 48 hours before your next payment date.

Our product is digital. When we deliver a file (send you the download link), the work for that month is done.

• We do not give refunds once a file has been delivered.
• We do not give refunds for unused products, for the unused part of a month, or for a month with nothing to fix.
• If we cannot deliver a paid month's file at first, we retry automatically, and our team follows up until it is delivered. You can also write to us at hello@relunit.com.

Because Dodo Payments is the Merchant of Record, Dodo Payments’ Buyer Terms also apply to refunds. Nothing in these Terms takes away rights that you have under Dodo Payments’ Buyer Terms or under a law that cannot be changed by contract.

Please contact us before you ask your bank for a chargeback. Most problems can be fixed quickly by email. Dodo Payments’ Buyer Terms also ask you to contact Dodo Payments first.

Each download link works for 30 days after we send it. After that, the link stops working and we delete the file. Please save your files before then.

Our content is written by AI models. AI can make mistakes. For example, it can get a size, a material or a feature wrong.

• We check every product with a second AI model, but this check is not perfect.
• Products that our AI could not double-check are in a separate “unverified” file and marked in red in Excel. Do not upload them before you check them.
• You must check every file before you upload it to your store. This includes the files that passed our check.

You decide what goes into your store. When you upload our files, the content becomes your store’s content. You are responsible for it.

Before you upload, you must make sure that the content:

• is true and correct for your products;
• follows the laws that apply to your business (for example consumer protection, product safety, labelling and advertising laws); and
• follows the rules of Shopify, Google and any other platform you use.

Keep a backup of your product data before you import any file. We are not responsible for problems caused by an import, such as overwritten data.

You must not:

• enter a store that you do not own or manage and have no permission to use;
• use the service for illegal products or illegal purposes;
• try to get more Free Reports than allowed;
• send automated requests that overload our service, or try to get around our limits;
• try to break, hack, copy or reverse-engineer our service;
• resell the service itself without our written permission; or
• use the service to harm other people or businesses.

If you break these rules, we may stop your access, refuse future reports or cancel your subscription. If we cancel because you broke these rules, we do not give a refund for the current month.

Your content stays yours. Your product data, images, brand names and other store content belong to you (or to the people who allowed you to use them). You allow us to read and use this content only to provide the service to you.

The optimized text is yours to use. When you receive a file, you may use, change, copy and publish the content in it for any business purpose, without paying us anything more. If we have any rights in the text we write for you, we give those rights to you once it is delivered.

Please note: AI can write text that is similar to text written for other people. We cannot promise that the text is unique.

Our service stays ours. Our website, software, methods, report layout, prompts and brand (“ReLUnit”) belong to us. You may not copy them.

We work hard to keep the service running, but we do not promise that it will always be available or free of errors. The service may be slow or stopped because of maintenance, technical problems, or problems with our suppliers (for example AI providers, hosting, email or payments).

We may change, add or remove features of the service. If we make a change that removes a key part of a paid plan, we will tell you and you can cancel.

This section limits what we must pay if something goes wrong. Please read it carefully.

• The service is provided "as is" and "as available". As far as the law allows, we give no promise or warranty that is not written in these Terms.
• We are not liable for any loss of profit, sales, revenue, business, data, goodwill or search ranking, or for any indirect or consequential loss.
• Our total liability to you for all claims together is limited to the amount you paid for the service in the 3 months before the event that caused the claim. If you used only the Free Report, our total liability is limited to US$50.

Nothing in these Terms limits liability that cannot be limited by law (for example liability for fraud).

If someone makes a claim against us because of content you uploaded to your store, because you entered a store you had no right to use, or because you broke these Terms, you agree to pay our reasonable costs and losses from that claim. We will tell you about the claim quickly and let you help with it.

We send you emails about the service: for example confirmation links, your files, payment and delay notices, and cancel emails. These emails are part of the service. We do not send you marketing emails unless you agree to them first.

We may update these Terms. We will change the “Last updated” date at the top. If the change is important, we will also email paying customers at least 14 days before it applies. If you keep using the service after the change applies, you accept the new Terms. If you do not agree, you can cancel.

• If one part of these Terms is not valid, the rest still applies.
• If we do not use a right at once, we have not given it up.
• You may not transfer these Terms to another person without our written consent. We may transfer them if our business moves to a company or a new owner, and we will tell you.
• These Terms, our Privacy Policy and our Refund and Cancellation Policy are the full agreement between you and us about the service.

These Terms are governed by the laws of the United Arab Emirates as they apply in the Emirate of Dubai. The courts of Dubai decide any dispute. Before you go to court, please write to us first, so we can try to fix the problem together.

• Email: hello@relunit.com (we answer within 24 hours)
• Book a call: calendly.com/vishal-shrestha9794/relunit-ai-discovery-meeting