Refund & Cancellation Policy

Your payment is processed by Dodo Payments, our Merchant of Record. Dodo Payments is the seller on record for your subscription. It takes your payment, adds and pays the tax, and sends your receipts.

Dodo Payments’ Buyer Terms also apply to your purchase, including refunds and cancelling: dodopayments.com/legal/buyer-terms

ReLUnit is a digital service. Each month, after your payment succeeds, we check your store, write new product content and send you your files.

• No refunds once a file has been delivered. When we send you the download link for a month’s files, the work for that month is done.
• No refunds for unused products. If your plan allows 100 products but your store needed only 40, we do not refund the difference. Unused products do not carry over.
• No refunds for a month with nothing to fix. If no product has issues that we can fix, you still get that month’s report, and the month is not refunded.
• No refunds for part of a month. If you cancel in the middle of a month, your plan runs until the end of that month. We do not refund the rest of the month.
• Extras. Extra products are charged with your next monthly payment. The same rules apply to them.

Before you subscribe, you can try our Free Report (once every 7 days per store) to see the quality of our work.

You can cancel at any time. There is no cancellation fee.

1. Open the “Cancel Subscription” form on our website: cancel-subscription
2. Enter your store domain (for example yourstore.com) and the email address you used for the subscription.
3. If the store and the email match a subscription, we send a verification email to that address. Open it and click the button to confirm. The link works for 48 hours.
4. You get an email that confirms your subscription will be cancelled within 24 hours.
5. When the cancel is done, you get a “Subscription cancelled” email.

For your safety, the form shows the same message whether or not the store and the email match. If you get no verification email, check your spam folder. Then make sure you used the same email address as at checkout, or write to us.

If you do not get the “cancelled” email within 24 hours after you confirmed, write to hello@relunit.com. Please include your store domain and your subscription email.

You can also ask Dodo Payments to cancel, as described in its Buyer Terms.

• Your cancel takes effect at the end of the month you already paid for.
• You are not charged again after that.
• You keep that month’s files. You can download them until the download link expires (30 days after we send it). Please save your files before then.
• After the paid month ends, we stop checking your store and stop making new files.

When to cancel: to make sure you are not charged for the next month, cancel at least 48 hours before your next payment date.

You can subscribe again at any time. When you do, we still never optimize the same product twice.

We may cancel your subscription if you break our Terms of Service (for example, if you use the service for a store you do not own or manage). In that case we do not refund the current month. If we stop the service for any other reason, we will tell you in advance and you will not be charged again.

• Email: hello@relunit.com (we answer within 24 hours)
• Book a call: calendly.com/vishal-shrestha9794/relunit-ai-discovery-meeting